For customers who cannot tolerate lengthy service interruptions.

Sysmetric Gold provides an Sysmetric technician on-site within 24 hours from receipt of formal request.

All expenses associated with restoring your Sysmetric product to "fully functional" are included, such as parts, labor, and travel expenses.

Some of the features of this option are:

Phone support 24x7 Advance measures to reduce downtime Scheduled visits to your sites Training discounts No hardware repair charges

For those choosing to take full responsibility for on-site remedial maintenance.

Sysmetric assures a proactive response to requests for assistance in diagnosing and resolving problem situations.

Apart from offering a 24x7 phone support, this option also provides:

Advance replacements to reduce downtime Sysmetric complements your support staff to create a strong partnership focused on optimal support of your network Training discounts No hardware repair charges

For customers who require support for some of Sysmetric's optional software products not covered by Sysmetric Silver or Sysmetric Gold.

Sysmetric provides all system software releases and documentation updates at no charge for all products covered under this agreement.

Sysmetric Support Service plans are available dependent on the product and geographic location.